Increase membership fees

Understand how to increase membership fees and communicate this effectively to your existing members.

Change a membership plan price

Changing the price is easy, but read the rest of this article before doing so to ensure the change in price is communicated clearly to your members.

• Go to Settings > Membership plans
• Select the plan
• Edit the price
• Save the plan

Changing the plan's price does not automatically trigger any emails to your members.

When you change the price of a membership plan, this takes effect immediately for both existing and new customers.

Update your website

If you use the built-in tool for promoting membership plans to your website then the prices displayed will update automatically. If you have any manually created references to your plan prices you'll need to update these.

Send advance notice to all members

We recommend sending a notification to all affected members 30 days before the new price takes effect. You can do this using the Broadcast system.

Suspend the 14 day automated reminder

If enabled on the membership plan, automated renewal reminders are sent to existing members 14 days before their renewal date. These messages include the membership plan's price at the date of sending. For this reason, if you change a plan's price and a member is due to renew within less than 14 days after the change they will have already received a reminder email including the old price but they will renew at the new price.

You can avoid this situation by temporarily disabling renewal reminders 14 days before the scheduled price change.

• 14 days before the price change, edit the membership plan, go to the Advanced tab and disable Send email reminders when payments are due.
• Go to Reports > Membership subscriptions and make a note of any members renewing in the next 14 days. You will need to send manual renewal reminders to these members.
• When you edit the membership plan to increase its price, remember to re-enable renewal reminders.

Tip: try to schedule your price increase for a time when not many members are due to renew in the following 14 days.